:root{--bg:#f3f5fa;--card:#fff;--ink:#0f172a;--ink2:#475569;--ink3:#94a3b8;--line:#e5e9f2;--pri:#4f46e5;--pri2:#6366f1;--pri-soft:#eef2ff;--acc:#14b8a6;
--ok:#16a34a;--ok-soft:#dcfce7;--warn:#d97706;--warn-soft:#fef3c7;--err:#dc2626;--err-soft:#fee2e2;--blue:#2563eb;--blue-soft:#dbeafe;--side:#0b1220;--side2:#131c31;--side-ink:#cbd5e1;
--r:14px;--sh:0 1px 2px rgba(15,23,42,.05),0 6px 20px rgba(15,23,42,.05);--mono:ui-monospace,SFMono-Regular,Menlo,monospace}
@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--bg:#0a0f1c;--card:#111a2e;--ink:#e8edf7;--ink2:#a7b4cb;--ink3:#6b7a96;--line:#1f2b45;--pri-soft:#1c2250;--ok-soft:#0f3a22;--warn-soft:#3d2a0a;--err-soft:#451616;--blue-soft:#12264d;--side:#070b15;--side2:#0e1527;--sh:0 1px 2px rgba(0,0,0,.3),0 6px 20px rgba(0,0,0,.25)}}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Inter,Helvetica,Arial,sans-serif}
h1,h2,h3,h4{margin:0;line-height:1.25}a{color:var(--pri);text-decoration:none}a:hover{text-decoration:underline}
.muted{color:var(--ink2)}.sm{font-size:12.5px}.xs{font-size:11.5px}.mono{font-family:var(--mono)}.right{text-align:right}.center{text-align:center}.nowrap{white-space:nowrap}.grow{flex:1}.hide{display:none!important}
.row{display:flex;gap:10px;align-items:center}.row.wrap{flex-wrap:wrap}.row.between{justify-content:space-between}.col{display:flex;flex-direction:column;gap:10px}.gap-s{gap:6px}.gap-l{gap:18px}.mt{margin-top:14px}.mb{margin-bottom:14px}
.grid{display:grid;gap:14px}.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}
@media(max-width:1100px){.g4{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(2,1fr)}}
@media(max-width:700px){.g2,.g3,.g4{grid-template-columns:1fr}}

/* layout */
.shell{display:flex;min-height:100vh}
.side{width:244px;background:var(--side);color:var(--side-ink);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;flex:none;overflow-y:auto}
.side .brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px;color:#fff;font-weight:700;font-size:17px;letter-spacing:-.2px}
.side .tenant{margin:0 14px 10px;padding:8px 10px;background:var(--side2);border-radius:10px;font-size:12px;color:#94a3b8}
.side .tenant b{display:block;color:#e2e8f0;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nav{padding:6px 10px;display:flex;flex-direction:column;gap:2px}
.nav h6{margin:14px 10px 4px;font-size:10.5px;text-transform:uppercase;letter-spacing:.9px;color:#64748b;font-weight:600}
.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:9px;color:var(--side-ink);font-size:13.5px;text-decoration:none}
.nav a:hover{background:var(--side2);color:#fff}.nav a.on{background:var(--pri);color:#fff}
.nav a .ico{width:18px;text-align:center;opacity:.9}.nav a .cnt{margin-left:auto;background:#ef4444;color:#fff;border-radius:99px;font-size:10.5px;padding:1px 7px;font-weight:600}
.side .foot{margin-top:auto;padding:12px 14px;font-size:11.5px;color:#64748b}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:12px;padding:12px 24px;background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.top .search{flex:1;max-width:460px;position:relative}
.top .search input{width:100%;padding:9px 12px 9px 34px;border:1px solid var(--line);border-radius:10px;background:var(--bg);color:var(--ink);font:inherit}
.top .search:before{content:"⌕";position:absolute;left:12px;top:6px;color:var(--ink3);font-size:18px}
.sresults{position:absolute;top:44px;left:0;right:0;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--sh);max-height:360px;overflow:auto;z-index:30}
.sresults a{display:flex;gap:10px;padding:9px 12px;color:var(--ink);align-items:center;text-decoration:none}.sresults a:hover{background:var(--pri-soft)}
.content{padding:22px 24px 60px;max-width:1500px;width:100%}
.page-h{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;margin-bottom:18px;flex-wrap:wrap}
.page-h h1{font-size:22px;letter-spacing:-.3px}.page-h p{margin:2px 0 0;color:var(--ink2)}
.menu-btn{display:none}
@media(max-width:900px){.side{position:fixed;left:-260px;z-index:50;transition:left .2s}.side.open{left:0}.menu-btn{display:inline-flex}.content{padding:16px 14px 60px}.top{padding:10px 14px}}

/* componentes */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh);padding:18px}
.card.flat{box-shadow:none}.card h3{font-size:14.5px;margin-bottom:12px;display:flex;align-items:center;gap:8px}.card h3 .sub{font-weight:400;color:var(--ink3);font-size:12px;margin-left:auto}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:10px;border:1px solid var(--line);background:var(--card);color:var(--ink);font:inherit;font-weight:500;cursor:pointer;text-decoration:none;white-space:nowrap}
.btn:hover{border-color:var(--pri2);text-decoration:none}.btn.primary{background:var(--pri);border-color:var(--pri);color:#fff}.btn.primary:hover{background:var(--pri2)}
.btn.ok{background:var(--ok);border-color:var(--ok);color:#fff}.btn.danger{background:var(--err);border-color:var(--err);color:#fff}.btn.ghost{background:transparent;border-color:transparent;color:var(--ink2)}
.btn.sm{padding:5px 10px;font-size:12.5px;border-radius:8px}.btn:disabled{opacity:.55;cursor:not-allowed}.btn.busy{opacity:.7;pointer-events:none}
.icon-btn{border:0;background:transparent;font-size:18px;cursor:pointer;color:var(--ink2);padding:4px 8px;border-radius:8px}.icon-btn:hover{background:var(--bg)}
.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11.5px;font-weight:600;white-space:nowrap}
.b-green{background:var(--ok-soft);color:var(--ok)}.b-amber{background:var(--warn-soft);color:var(--warn)}.b-red{background:var(--err-soft);color:var(--err)}.b-blue{background:var(--blue-soft);color:var(--blue)}.b-gray{background:var(--line);color:var(--ink2)}.b-pri{background:var(--pri-soft);color:var(--pri)}
.dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px}.v-green{background:var(--ok)}.v-yellow{background:#f59e0b}.v-red{background:var(--err)}
.dl-green{color:var(--ok)}.dl-orange{color:var(--warn)}.dl-red,.dl-over{color:var(--err)}.dl-red,.dl-over{font-weight:700}
.avatar{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:50%;color:#fff;font-size:11.5px;font-weight:700;flex:none}
.bar{height:8px;background:var(--line);border-radius:99px;overflow:hidden}.bar>i{display:block;height:100%;background:linear-gradient(90deg,var(--pri),var(--acc));border-radius:99px}
.bar.lg{height:12px}.bar.ok>i{background:var(--ok)}
.tbl{width:100%;border-collapse:collapse}.tbl th{font-size:11.5px;text-transform:uppercase;letter-spacing:.5px;color:var(--ink3);text-align:left;padding:8px 10px;border-bottom:1px solid var(--line);font-weight:600;white-space:nowrap}
.tbl td{padding:10px;border-bottom:1px solid var(--line);vertical-align:middle}.tbl tr:last-child td{border-bottom:0}.tbl tr.click{cursor:pointer}.tbl tr.click:hover td{background:var(--pri-soft)}
.tbl-wrap{overflow-x:auto}
.fld{display:flex;flex-direction:column;gap:5px;margin-bottom:12px}.fld>span{font-size:12.5px;font-weight:600;color:var(--ink2)}
input,select,textarea{font:inherit;color:var(--ink);background:var(--card);border:1px solid var(--line);border-radius:10px;padding:9px 11px;width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid var(--pri2);outline-offset:-1px;border-color:transparent}
input[type=checkbox]{width:auto;accent-color:var(--pri)}textarea{resize:vertical}
.chk{display:flex;gap:8px;align-items:flex-start;margin-bottom:10px;font-size:13.5px;cursor:pointer}.chk input{margin-top:3px}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:18px;overflow-x:auto}
.tabs a{padding:10px 14px;color:var(--ink2);font-weight:500;border-bottom:2px solid transparent;white-space:nowrap;text-decoration:none;display:flex;gap:6px;align-items:center}
.tabs a:hover{color:var(--ink)}.tabs a.on{color:var(--pri);border-color:var(--pri)}.tabs .cnt{background:var(--err);color:#fff;border-radius:99px;font-size:10.5px;padding:0 6px}
.chips{display:flex;gap:6px;flex-wrap:wrap}.chip{padding:5px 12px;border-radius:99px;border:1px solid var(--line);background:var(--card);cursor:pointer;font-size:12.5px;color:var(--ink2)}.chip.on{background:var(--pri);border-color:var(--pri);color:#fff}
.empty{text-align:center;padding:36px 12px;color:var(--ink3)}.empty b{display:block;color:var(--ink2);font-size:15px;margin-bottom:4px}
.spin{display:inline-block;width:16px;height:16px;border:2px solid var(--line);border-top-color:var(--pri);border-radius:50%;animation:sp .7s linear infinite;vertical-align:-3px}@keyframes sp{to{transform:rotate(360deg)}}
.loading{padding:50px;text-align:center;color:var(--ink3)}
.kv{display:grid;grid-template-columns:150px 1fr;gap:6px 12px;font-size:13.5px}.kv dt{color:var(--ink3)}.kv dd{margin:0;word-break:break-word}
hr.sep{border:0;border-top:1px solid var(--line);margin:14px 0}

/* modal / toast */
.modal-wrap{position:fixed;inset:0;background:rgba(8,12,24,.55);display:flex;align-items:flex-start;justify-content:center;padding:6vh 14px;z-index:100;overflow:auto}
.modal{background:var(--card);border-radius:16px;width:100%;max-width:520px;box-shadow:0 20px 60px rgba(0,0,0,.35)}.modal.wide{max-width:1040px}
.modal-h{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--line)}.modal-h h3{font-size:16px}
.modal-b{padding:18px 20px}.modal-f{padding:12px 20px 18px;display:flex;justify-content:flex-end;gap:8px}
#toasts{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:200}
.toast{background:#0f172a;color:#fff;padding:11px 16px;border-radius:12px;box-shadow:0 8px 30px rgba(0,0,0,.3);max-width:380px;transition:opacity .4s}.toast.err{background:#b91c1c}.toast.out{opacity:0}

/* login */
body.staff .login-wrap,body.plat .login-wrap{min-height:100vh;display:grid;grid-template-columns:1.1fr 1fr}
.login-hero{background:radial-gradient(1200px 600px at 10% 0%,#4338ca 0,#0b1220 60%);color:#fff;padding:56px;display:flex;flex-direction:column;justify-content:center;gap:22px}
.login-hero h1{font-size:34px;letter-spacing:-.8px;max-width:520px}.login-hero p{color:#c7d2fe;max-width:480px;font-size:15.5px}
.login-hero ul{padding:0;list-style:none;display:grid;gap:10px;color:#e0e7ff}.login-hero li:before{content:"✓";color:#2dd4bf;margin-right:10px;font-weight:700}
.login-form{display:flex;align-items:center;justify-content:center;padding:30px}.login-form .card{width:100%;max-width:400px;padding:28px}
@media(max-width:860px){body.staff .login-wrap,body.plat .login-wrap{grid-template-columns:1fr}.login-hero{display:none}}
.err-box{background:var(--err-soft);color:var(--err);padding:9px 12px;border-radius:10px;margin-bottom:12px;font-size:13px}

/* dashboard */
.stat-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:12px}
@media(max-width:1300px){.stat-grid{grid-template-columns:repeat(4,1fr)}}@media(max-width:700px){.stat-grid{grid-template-columns:repeat(2,1fr)}}
.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;box-shadow:var(--sh);cursor:pointer;text-decoration:none;color:var(--ink);display:block;border-top:3px solid var(--c,var(--pri))}
.stat:hover{text-decoration:none;transform:translateY(-1px)}.stat .n{font-size:30px;font-weight:700;letter-spacing:-1px;line-height:1.1}.stat .l{font-size:12.5px;color:var(--ink2);margin-top:2px}
.sla-row{display:flex;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--line);cursor:pointer;text-decoration:none;color:var(--ink)}.sla-row:last-child{border:0}.sla-row:hover{text-decoration:none;background:var(--pri-soft);margin:0 -10px;padding-left:10px;padding-right:10px}
.sla-row .big{font-size:22px;font-weight:700;width:38px}.sla-row i{width:12px;height:12px;border-radius:50%;flex:none}
.find{display:flex;gap:10px;padding:9px 0;align-items:center;border-bottom:1px solid var(--line);cursor:pointer;color:var(--ink);text-decoration:none}.find:last-child{border:0}.find:hover{text-decoration:none;color:var(--pri)}
.find .n{font-weight:700;min-width:22px}.find .w{color:var(--warn)}
.bars{display:flex;align-items:flex-end;gap:6px;height:130px}.bars .b{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:3px;height:100%}
.bars .b span{width:100%;display:flex;gap:2px;align-items:flex-end;height:100px}.bars i{flex:1;border-radius:4px 4px 0 0;min-height:2px}.bars .s{background:var(--pri2)}.bars .d{background:var(--acc)}.bars small{font-size:10px;color:var(--ink3)}

/* admissão */
.adm-h{display:flex;gap:18px;align-items:center;flex-wrap:wrap}.adm-h h1{font-size:21px}
.docs-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:12px}
.doc{border:1px solid var(--line);border-radius:12px;padding:13px 14px;background:var(--card);display:flex;flex-direction:column;gap:8px;border-left:4px solid var(--line)}
.doc.s-approved{border-left-color:var(--ok)}.doc.s-rejected{border-left-color:var(--err)}.doc.s-needs_review{border-left-color:#f59e0b}.doc.s-analyzing{border-left-color:var(--blue)}
.doc h4{font-size:14px;display:flex;gap:8px;align-items:center;justify-content:space-between}.doc .meta{font-size:12px;color:var(--ink2)}
.check{display:flex;gap:8px;padding:5px 0;font-size:13px;align-items:flex-start}.check .ic{width:18px;flex:none;text-align:center}.check.ok .ic{color:var(--ok)}.check.warn .ic{color:var(--warn)}.check.fail .ic{color:var(--err)}.check.info .ic{color:var(--blue)}.check small{color:var(--ink2);display:block}
.viewer{display:grid;grid-template-columns:1.2fr 1fr;gap:18px}@media(max-width:860px){.viewer{grid-template-columns:1fr}}
.viewer .img{background:#0b1220;border-radius:12px;display:flex;align-items:center;justify-content:center;min-height:300px;overflow:hidden}.viewer .img img{max-width:100%;max-height:70vh;display:block}.viewer .img iframe{width:100%;height:70vh;border:0;background:#fff}
.verdict{display:flex;gap:12px;align-items:center;padding:12px 14px;border-radius:12px;font-weight:600}.verdict.green{background:var(--ok-soft);color:var(--ok)}.verdict.yellow{background:var(--warn-soft);color:var(--warn)}.verdict.red{background:var(--err-soft);color:var(--err)}.verdict small{font-weight:400;display:block;color:var(--ink2)}
.ring{--pct:0;width:64px;height:64px;border-radius:50%;background:conic-gradient(var(--ok) calc(var(--pct)*1%),var(--line) 0);display:flex;align-items:center;justify-content:center;flex:none}.ring b{width:50px;height:50px;border-radius:50%;background:var(--card);display:flex;align-items:center;justify-content:center;font-size:14px;color:var(--ink)}
.index-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}@media(max-width:700px){.index-grid{grid-template-columns:repeat(2,1fr)}}
.index-grid .ix{text-align:center;padding:10px;border:1px solid var(--line);border-radius:12px}.index-grid .ix b{font-size:22px;display:block}.index-grid .ix span{font-size:11.5px;color:var(--ink2)}
.comp-sec{margin-bottom:14px}.comp-sec h4{font-size:12.5px;text-transform:uppercase;letter-spacing:.5px;color:var(--ink3);margin-bottom:6px}.comp-sec li{margin:4px 0}.comp-sec ul{margin:0;padding-left:20px}
.timeline{position:relative;padding-left:20px}.timeline:before{content:"";position:absolute;left:6px;top:4px;bottom:4px;width:2px;background:var(--line)}
.tl{position:relative;padding:6px 0 10px}.tl:before{content:"";position:absolute;left:-18px;top:11px;width:10px;height:10px;border-radius:50%;background:var(--pri2);border:2px solid var(--card)}.tl small{color:var(--ink3)}

/* chat */
.chat{display:flex;flex-direction:column;height:560px;border:1px solid var(--line);border-radius:14px;overflow:hidden;background:var(--card)}
.chat-h{padding:10px 14px;border-bottom:1px solid var(--line);display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.chat-b{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:10px;background:var(--bg)}
.msg{max-width:78%;padding:9px 12px;border-radius:14px;font-size:13.5px;word-break:break-word}.msg small{display:block;font-size:10.5px;opacity:.7;margin-top:3px}
.msg.in{background:var(--card);border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:4px}
.msg.out{background:var(--pri);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.msg.out.ai{background:#0f766e}.msg.out.system{background:#475569}
.msg.note{align-self:center;background:var(--warn-soft);color:var(--warn);font-size:12px;max-width:90%}.msg .who{font-weight:600;font-size:11.5px;display:block;margin-bottom:2px;opacity:.85}
.chat-f{border-top:1px solid var(--line);padding:10px;display:flex;gap:8px;align-items:flex-end}.chat-f textarea{flex:1;min-height:42px;max-height:120px}
.inbox{display:grid;grid-template-columns:340px 1fr;gap:14px;align-items:start}@media(max-width:900px){.inbox{grid-template-columns:1fr}}
.thread-list{max-height:640px;overflow:auto}.thread{display:flex;gap:10px;padding:11px 12px;border-bottom:1px solid var(--line);cursor:pointer;align-items:center}.thread:hover,.thread.on{background:var(--pri-soft)}
.thread .t{flex:1;min-width:0}.thread .t b{display:flex;justify-content:space-between;gap:6px}.thread .t span{display:block;color:var(--ink2);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.unread{background:var(--err);color:#fff;border-radius:99px;font-size:10.5px;padding:0 6px;font-weight:700}
.ai-chat{display:flex;flex-direction:column;gap:12px;min-height:420px}.sugg{display:flex;gap:8px;flex-wrap:wrap}
.pill-ch{display:inline-flex;gap:4px;align-items:center;font-size:10.5px;padding:1px 7px;border-radius:99px;background:rgba(255,255,255,.2)}
.msg.in .pill-ch{background:var(--line)}

/* config */
.cfg-nav{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:16px}
.rule-line{display:flex;gap:8px;align-items:center;padding:7px 10px;background:var(--bg);border-radius:9px;margin-top:6px;font-size:12.5px;flex-wrap:wrap}
.switch{position:relative;width:38px;height:22px;flex:none;display:inline-block}.switch input{opacity:0;width:0;height:0}.switch i{position:absolute;inset:0;background:var(--line);border-radius:99px;transition:.15s;cursor:pointer}
.switch i:before{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:.15s}.switch input:checked+i{background:var(--pri)}.switch input:checked+i:before{left:19px}
.set-row{display:flex;gap:14px;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--line)}.set-row:last-child{border:0}.set-row .d{flex:1;font-size:13.5px}
.code{background:var(--bg);border:1px solid var(--line);padding:8px 10px;border-radius:9px;font-family:var(--mono);font-size:12px;word-break:break-all}
.notif-pop{position:absolute;right:0;top:44px;width:360px;max-width:92vw;background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:var(--sh);z-index:40;max-height:440px;overflow:auto}
.notif-pop .it{padding:10px 14px;border-bottom:1px solid var(--line);cursor:pointer}.notif-pop .it.un{background:var(--pri-soft)}.notif-pop .it b{display:block;font-size:13px}
.relpos{position:relative}
.demo-banner{background:linear-gradient(90deg,#fef3c7,#fde68a);color:#92400e;padding:6px 14px;font-size:12.5px;text-align:center}
.kbd{background:var(--bg);border:1px solid var(--line);border-bottom-width:2px;border-radius:6px;padding:0 6px;font-size:11px}